Help & Customer Service - 100% happiness Guaranteed

The Simply Masquerade Customer Happiness Team is your go-to when you need a recommendation, a refund, or just a reason to smile...Seriously, reach out. Even just to say hi.

At present we provide ALL customer support via e-mail as this enables us to keep our support costs to a minimum and thus keep the price of our items down for you.

Need to return an item? Head up the enquiry form with "Returns" or Check here if you need help - RETURNS


At Simply Masquerade we love feedback and aim to offer you a seamless experience and seamless customer care too. Please feel free to e-mail us directly with your thoughts, suggestions or ideas for our website, our masquerade masks or mask making and we will do our best to help. To suggest a mask or costume to be included in the Simply Masquerade range simply email us and tell us why you're suggesting it and what makes it good.


Please Note: We Are An Internet Only Business And Cannot Accept Visitors To Our Premises - Thank You

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