Frequently Asked Questions About Our Masquerade Masks

We only use Royal Mails Regular, Tracked & Signed For, Special Delivery OR Saturday Special Delivery service as this has proved the best.

Royal Mail Regular Service is £4.95

Tracked 24 is £8.95

Special Delivery (Next WORKING day) is £11.95

Special Saturday Delivery (Delivered on the Saturday) is £15.95

Regular Service takes 2-6 working days approx

Tracked 24 takes 2-4 working days

Special Delivery is the next WORKING day

Special Saturday Delivery will be posted on Friday morning (Not before) for delivery on Saturday.

Masks will be posted out the same day if ordered by 9am, after this time they will be posted the next working day.

We are an on-line store only. All items are shipped from our store and therefore collection in person is not possible.

We understand there will be times where you may wish to return an item; we understand if it does not fit, is unsuitable for you or just isn't the shade of colour you expected. Our 14 day money back returns policy ensures that if for any reason you are unhappy with your purchase you can return the item back to us in its original condition (tags intact etc) for a refund or exchange - You then have another 14 days to return the goods from this date to qualify.

Do not try on the mask wearing any makeup or perfumed face products (This includes all foundation, lipstick, tinted moisturiser, blusher, mascara etc) - Your rights to return + have a refund are lost if the masks are shown to have traces of any of these products on them.

All our masks are tagged. Do not remove the tags unless you wish to purchase the mask....No refund will be given if removed.

If your order qualified for FREE postage and you subsequently return items and the order drops below the qualifying spend, the cost of postage and packing will be deducted from your refund.

Please contact us if you would like to do this (if you can, head up your email "Returns" and include your name, items to be returned and your date of purchase if possible) and we will be only to happy to help

We will not accept unauthorized returns & any faulty items cannot be returned if they have been tampered with in anyway.

If you have not received a refund for an item you have returned, then it may have been delayed or lost in transit. Please check the tracking of the returned item or contact us with your tracking number and we can investigate.

Once the goods are recieved back we will then issue you a refund within 14 days (return postage costs are not included).

After an order leaves us your package could be delayed by delivery issues like severe weather, an incomplete delivery address, regional service delays or strikes at the Royal Mail so please wait a little while.

Yes, if you have a different delivery address then add it at checkout - Likewise if you email us straight away we can change it for you - When the parcel is dispatched we cannot change the address.

If you’re unsure which mask would suit your outfit, event or style best, please feel free to contact us before ordering. We’re always happy to offer personal recommendations to help you choose the perfect mask first time.

Yes, all masks come with ribbons attached (other than hand held of course)

To wear your masquerade mask with ties, simply place it over your face and check that the eye holes are comfortably aligned. Then, take the ribbons or straps and tie them firmly at the back of your head in a bow or knot to keep your mask secure all night long.

Yes, most masks are unisex unless stated. Its all a question of what you like.

Yes -All items which you are able to add to your cart are in stock and available for purchase.

Explore the full collection of masquerade masks at Simply Masquerade

Yes, you can definitely wear a masquerade mask with makeup. In fact, makeup can enhance your overall look by adding drama or elegance to your eyes and lips. Just make sure your makeup is smudge-proof especially around the eye area so it stays in place while wearing your masquerade mask.

See more about makeup ideas for a masquerade ball

Yes, masquerade masks are reusable - as long as you take care of them.

High-quality masks like ours are made to last and can be worn again for your future events, parties or masquerade balls.

To keep your masquerade mask looking its best, always handle it with clean hands and store it somewhere dry and away from direct sunlight.

Avoid getting it wet or using harsh cleaners - just a gentle dust with a soft cloth is enough.If your mask has feathers or delicate details, keep it in a box or tissue paper to protect it from damage.

With a little care, your mask will stay beautiful and ready for your next event.

Women often choose elegant gowns or cocktail dresses in rich fabrics, while men opt for tuxedos or sharp suits — always finished with a stylish mask. Want outfit inspiration, styling tips, and mask-matching ideas? Read our guide on how to choose the perfect mask can help!

See more ideas on our styling tip blog

Absolutely - Most Venetian masks are designed for comfort as well as style. Lightweight designs such as filigree or papier-mâché masks can be worn for extended periods, especially when tied securely and adjusted properly.

A masquerade ball is an elegant social event where guests wear decorative masks, often paired with formal or themed attire. Expect a mix of music, dancing, and a sense of mystery as masks allow guests to express themselves in a more playful and refined way.

The best mask depends on your outfit and the style of the event.

• Filigree masks offer a light, elegant look

• Full face masks create a more dramatic statement

• Masks on sticks are ideal for comfort and glasses wearers

Choosing a mask that complements your outfit rather than overpowering it usually creates the most refined look.

Yes — many of our customers wear masks with glasses.
The most comfortable options are masks on sticks or lighter filigree designs that sit gently on the face without pressure.

A simple approach is to either:

• match your mask to your outfit colours, or

• choose a contrasting design that adds a focal point

Black, gold, and silver masks are the most versatile, while more decorative styles can be used to create a bold, memorable look.

Not always. Many events simply require formal wear with a mask. A suit or evening dress paired with the right mask is often more than enough to create a polished and elegant appearance.