Payment & Returns Simply Masquerade
Payment Via Paypal
You can shop and pay for your purchases securely and easily online. We accept all major credit cards through our payment processing partners Paypal (You don't need an account with them to use it) - Which is 100% ultra-secure & is handled on encrypted pages for added security. Please ask if you are ordering more than two masks to try on then returning ones you want to keep.
Please note: That because of high shipping costs we ask that customers ordering a selection to choose from to inform us first before proceeding.
Delivery/Postage Cost
UK - FREE! / 1-5 working days*
Europe (EU) - £10.95 per order / 3-10 working days*
Rest Of World - £10.95 per order / 5-14 working days*
* We cannot be held accountable for the delivery times
We also do UK Special Delivery for £6.95 (Monday to Friday only) or £10.95 for weekend delivery (Sat) if ordered before 11.00am.
We only use Royal Mail in the UK so if you have received a card from an attempted delivery, you should contact the number on the card as soon as possible and arrange re-delivery. We accept no liability if delivery is not made due to the recipient not being available or being delivered to the wrong address. We therefore recommend sending your order to a work address if appropriate....Please make sure the address you supply is correct as no refund will be given for incorrect addresses.
For overseas postage we use Royal Mail International signed-for or Airsure depending on location.
We Ensure Your Items Are Shipped To You In Perfect Condition
Packaging - All our masks are very well packaged to ensure safe delivery to you and we are constantly evolving this process to give your orders the most protection we can.
We like our masks to have an impact on you - but not the environment, so where possible we try to use recycled boxes and other packing materials during the packaging process to cut down on our carbon footprint.
Confirmation
You should receive an email from us when your mask has been shipped. If you are in any doubt please contact us and we will be happy to check on the status of your order.
Returns
NO QUIBBLE GUARANTEE - If for any reason you would like to return a mask purchased from us, you can post it back to us in its original condition within 14 days from the date you received it - We will then issue you a refund for the item but not the return P+P costs that have been incurred. Please contact us if you would like to do this and we will be only to happy to help.
All returns/exchanges must be agreed in advance so please contact us prior to returning any goods & head up your email "Returns" and include your name, items to be returned and your date of purchase if possible.
We will not accept unauthorized returns & any faulty items cannot be returned if they have been tampered with in anyway.
It is the responsibility of the buyer to ensure all returned goods are sent within 14 working days of receipt at your expense by Recorded Delivery & are returned in their new, unworn condition & in their original packaging with the tags intact to:
Simply Masquerade
16 Stanthorne Ave
Crewe
Cheshire
CW2 8NH
United Kingdom
Please retain proof of posting.
Consumer Protection (Distance Selling) Regulations 2000 - For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's Web site at: http://www.dti.gov.uk/CACP/ca/advice/homeshopping/homeshop.htm.
Your statutory rights are not affected.
Cancelled Orders
Please get in touch as soon as possible after you placed the order to ensure the mask does not get posted out to you.