Payment & Returns Simply Masquerade

You can shop and pay for your purchases securely and easily online. We accept all major credit cards through our payment processing partners Paypal (You don't need an account with them to use it)  - Which is 100% ultra-secure & is handled on encrypted pages for added security.

Please note: That because of high shipping costs we ask that customers ordering a selection to choose from to inform us first before proceeding as the postage will not be refunded for this service.

FREE UK Delivery and Postage Cost at Simply Masquerade - Image

Postage Cost

Royal Mail Tracked Delivery / 2-7 working days approx - £4.95*

Special Delivery / 1-2 working days - £8.95*

Saturday Guaranteed (Order Friday Delivered On Saturday) - £13.95*

FREE Delivery if you spend over £100

*If ordered before 11.00am shipping will be the same day 



We are not accountable for the delivery times. We only use Royal Mail in the UK so if you have received a card from an attempted delivery, you should contact the number on the card as soon as possible and arrange re-delivery. We accept no liability if delivery is not made due to the recipient not being available or being delivered to the wrong address. We therefore recommend sending your order to a work address if appropriate.

***Please make sure the address you supply is correct as our refund guarantee does not apply if incorrect or incomplete delivery information is submitted by you & is verified by Paypal.***

We Ensure Your Items Are Shipped To You In Perfect Condition

Packaging - All our masks are very well packaged to ensure safe delivery to you and we are constantly evolving this process to give your orders the most protection we can.

We like our masks to have an impact on you - but not the environment, so where possible we try to use recycled boxes and other packing materials during the packaging process to cut down on our carbon footprint.


You should receive an email from us when your mask has been shipped. If you are in any doubt please contact us and we will be happy to check on the status of your order.


Returns at Simply Masquerade - image

NO QUIBBLE GUARANTEE - You can return any purchaced item back to us in its original condition (tags intact etc) for a refund IF you contact us within 14 days from the date you received it - You then have another 14 days to return the goods from this date to qualify for a refund. Once the goods are recieved back we will then issue you a refund within 14 days (return postage costs are not included).

Please contact us if you would like to do this and we will be only to happy to help -Include your name, items to be returned and your date of purchase if possible.

We will not accept unauthorized returns & items cannot be returned if they have been tampered with in anyway.

NOTE - Do not try on the mask wearing any makeup or perfumed face products (This includes all foundation, lipstick, tinted moisturiser, blusher, mascara etc) - Your rights to return + have a refund are lost if the masks are shown to have traces of any of these products on them.

All our masks are tagged. Do not remove the tags unless you wish to purchase the mask....No refund will be given if removed, No correspondence shall be entered into and the mask will be disposed of.

We will not refund postage costs if goods are not faulty, change of mind or if you order a selection of masks.


Simply Masquerade 
16 Stanthorne Ave 
CW2 8NH 
United Kingdom


Please retain proof of posting.

Consumer Protection (Distance Selling) Regulations 2000 - For more information on your right to withdraw from your purchase within the 14 working day cooling-off period, visit the Department of Trade and Industry's Web site at:  

Your statutory rights are not affected.

Cancelled Orders

Please get in touch as soon as possible after you placed the order to ensure the mask does not get posted out to you.