Payment & Returns Simply Masquerade
Payment Via Paypal
You can shop and pay for your purchases securely and easily online. We accept all major credit cards through our payment processing partners Paypal (You don't need an account with them to use it) - Which is 100% ultra-secure & is handled on encrypted pages for added security.
Please note: That because of high shipping costs we ask that customers ordering a selection to choose from to inform us first before proceeding as the postage will not be refunded for this service.
Delivery/Postage Cost
UK - FREE! / 2-7 working days*
Europe (EU) - £16.95 per order / 3-10 working days*
Rest Of World - £16.95 per order / 5-14 working days*
* We cannot be held accountable for the delivery times
We also do UK Special Delivery for £6.95 (Monday to Friday only) or £11.95 for weekend delivery (Sat) if ordered before 11.00am.
We only use Royal Mail in the UK so if you have received a card from an attempted delivery, you should contact the number on the card as soon as possible and arrange re-delivery. We accept no liability if delivery is not made due to the recipient not being available or being delivered to the wrong address. We therefore recommend sending your order to a work address if appropriate....Please make sure the address you supply is correct as no refund will be given for incorrect addresses.
For overseas postage we use Royal Mail International signed-for or Airsure depending on location.
- DUE TO COVID DELIVERY TIMES INCLUDING SPECIAL DELIVERY MAY BE LONGER THAN NORMAL.
We Ensure Your Items Are Shipped To You In Perfect Condition
Packaging - All our masks are very well packaged to ensure safe delivery to you and we are constantly evolving this process to give your orders the most protection we can.
We like our masks to have an impact on you - but not the environment, so where possible we try to use recycled boxes and other packing materials during the packaging process to cut down on our carbon footprint.
Confirmation
You should receive an email from us when your mask has been shipped. If you are in any doubt please contact us and we will be happy to check on the status of your order.
Returns
NO QUIBBLE GUARANTEE - You can return any purchaced item back to us in its original condition (tags intact etc) for a refund IF you contact us within 14 days from the date you received it - You then have another 14 days to return the goods from this date to qualify for a refund.
Once the goods are recieved back we will then issue you a refund within 14 days (return postage costs are not included).
Please contact us if you would like to do this (if you can, head up your email "Returns" and include your name, items to be returned and your date of purchase if possible) and we will be only to happy to help
We will not accept unauthorized returns & any faulty items cannot be returned if they have been tampered with in anyway.
Do not try on the mask wearing any makeup or perfumed face products (This includes all foundation, lipstick, tinted moisturiser, blusher, mascara etc) - Your rights to return + have a refund are lost if the masks are shown to have traces of any of these products on them.
Simply Masquerade
16 Stanthorne Ave
Crewe
Cheshire
CW2 8NH
United Kingdom
NB - All our masks are tagged. Do not remove the tags unless you wish to purchase the mask. Your right to return and refund in the 14 day period will be lost if any of the tags are removed.
Please retain proof of posting.
Consumer Protection (Distance Selling) Regulations 2000 - For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's Web site at: http://www.dti.gov.uk/CACP/ca/advice/homeshopping/homeshop.htm.
Your statutory rights are not affected.
Cancelled Orders
Please get in touch as soon as possible after you placed the order to ensure the mask does not get posted out to you.
