Payment & Returns Simply Masquerade

You can shop and pay for your purchases securely and easily online. We accept all major credit cards through our payment processing partners Paypal (You don't need an account with them to use it - You can use your card or Apple Pay, Google Pay)  - Which is 100% ultra-secure & is handled on encrypted pages for added security.

Please note: That because of high shipping costs we ask that customers ordering a selection to choose from to inform us first before proceeding as the postage will not be refunded for this service.

We are not accountable for the delivery times. We only use Royal Mail in the UK so if you have received a card from an attempted delivery, you should contact the number on the card as soon as possible and arrange re-delivery. We accept no liability if delivery is not made due to the recipient not being available or being delivered to the wrong address. We therefore recommend sending your order to a work address if appropriate.

***Please make sure the address you supply is correct as our refund guarantee does not apply if incorrect or incomplete delivery information is submitted by you & is verified by Paypal.***

Packaging - All our masks are very well packaged to ensure safe delivery to you and we are constantly evolving this process to give your orders the most protection we can.

We like our masks to have an impact on you - but not the environment, so where possible we try to use recycled boxes and other packing materials during the packaging process to cut down on our carbon footprint.

You should receive an email from us when your mask has been shipped. If you are in any doubt please contact us and we will be happy to check on the status of your order.

NOTE - Do not try on the mask wearing any makeup or perfumed face products (This includes all foundation, lipstick, tinted moisturiser, blusher, mascara etc) - Your rights to return + have a refund are lost if the masks are shown to have traces of any of these products on them.

All our masks are tagged. Do not remove the tags unless you wish to purchase the mask....No refund will be given if removed, No correspondence shall be entered into and the mask will be disposed of.

We will not refund postage costs if goods are not faulty, change of mind or if you order a selection of masks.

Simply Masquerade 
16 Stanthorne Ave 
Crewe
Cheshire 
CW2 8NH 
United Kingdom

Please retain proof of posting.

Consumer Protection (Distance Selling) Regulations 2000 - For more information on your right to withdraw from your purchase within the 14 working day cooling-off period, visit the Department of Trade and Industry's Web site at: http://www.dti.gov.uk/CACP/ca/advice/homeshopping/homeshop.htm.  

Your statutory rights are not affected.