Payment & Returns | Privacy & Cookies | Simply Masquerade
Payment Via Paypal
You can shop and pay for your purchases securely and easily online. We accept all major credit cards through our payment processing partners Paypal (You don't need an account with them to use it) - Which is 100% ultra-secure & is handled on encrypted pages for added security. Please ask if you are ordering more than two masks to try on then returning ones you want to keep.
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Delivery/Postage Cost
If we receive your order by 11am it is usually dispatched that same day (if this is not possible we will contact you to let you know) by Royal Mail Recorded delivery (Monday to Friday). For an idea of when you can expect to receive your mask & how much please see our chart below.
UK - FREE! / 1-5 working days*
Europe (EU) - £9.95 per order / 3-10 working days*
Rest Of World - £9.95 per order / 5-14 working days*
* We cannot be held accountable for the delivery times
We also do UK Special Delivery for £6.95 (Monday to Friday only) or £9.95 for weekend delivery (Sat) if ordered before 11.00am.
We only use Royal Mail in the UK so if you have received a card from an attempted delivery, you should contact the number on the card as soon as possible and arrange re-delivery. We accept no liability if delivery is not made due to the recipient not being available or being delivered to the wrong address. We therefore recommend sending your order to a work address if appropriate....Please make sure the address you supply is correct as no refund will be given for incorrect addresses.
For overseas postage we use Royal Mail International signed-for or Airsure depending on location.
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Returns
NO QUIBBLE GUARANTEE - If for any reason you would like to return a mask purchased from us, you can post it back to us in its original condition within 14 days from the date you received it - We will then issue you a refund for the item but not the return P+P costs that have been incurred. Please contact us if you would like to do this and we will be only to happy to help.
All returns/exchanges must be agreed in advance so please contact us prior to returning any goods & head up your email "Returns" and include your name, items to be returned, date of purchase and reason for return.
We will not accept unauthorized returns & any faulty items cannot be returned if they have been tampered with in anyway.
It is the responsibility of the buyer to ensure all returned goods are sent within 14 working days of receipt at your expense by Recorded Delivery & are returned in their new, unworn condition & in their original packaging with the tags intact to:
Simply Masquerade
16 Stanthorne Ave
Crewe
Cheshire
CW2 8NH
United Kingdom
Please retain proof of posting.
Consumer Protection (Distance Selling) Regulations 2000 - For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's Web site at: http://www.dti.gov.uk/CACP/ca/advice/homeshopping/homeshop.htm.
Your statutory rights are not affected.
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Cancelled Orders
Please get in touch as soon as possible after you placed the order to ensure the mask does not get posted out to you.
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Packaging
All our masks are very well packaged to ensure safe delivery to you and we are constantly evolving this process to give your orders the most protection we can.
We like our masks to have an impact on you - but not the environment, so where possible we try to use recycled boxes and other packing materials during the packaging process to cut down on our carbon footprint.
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Confirmation
You should receive an email from us when your mask has been shipped. If you are in any doubt please contact us and we will be happy to check on the status of your order.
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Privacy | Cookies
We regard our customers' privacy as one of our most important values. You do not have to create an account or register on this site with any personal details to be able to place an order. We do not keep any of your personal details on our site what so ever nor pass on any of your details. We believe our privacy policy should give you confidence whenever you use our services - 24 hours a day, 7 days a week, 365 days of the year.
About Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. They are helpful because they help to make a website work better for a user. Many websites do this whenever a user visits their website in order to report on website traffic.
Your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites.
Analytics
Simply Masquerade uses a range of analytics tools to collect information about how people use our website and how they find us. This helps us make sure our site is meeting your needs and to find out how we could improve things.
Analytics cookies like google analytics and statcounter store information about what pages people visit on our site, how long they are on the site, how they got here and what they click on.
This information is supplied by cookies to help Simply Masquerade to analyse the profile of visitors and provide them with a better experience.
Analytics cookies do not collect or store users’ personal information (for example, names or addresses), so this information cannot be used to identify individuals.
Simply Masquerade does not allow analytics companies to use or share its analytics data.
In addition, our website also carries embedded ‘share’ buttons to enable users of our site to easily share pages of our website with their friends and family through popular social networks. These sites may set a cookie when you are also logged in to their service.
You can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of a website and using the checkout process.
For more information about tracking cookies visit www.allaboutcookies.org
Note
This website uses 'performance cookies'. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website, you agree that we can place these types of cookies on your device.
If you take the opportunity to 'share' simply masquerades content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.
If you are unsure at any time, please contact us - we are always happy to help.
*Images & descriptions are provided as accurate as possible. The manufacturers do reserve the right to change the design & colours of items when required.*