Payment & Returns Simply Masquerade

You can shop and pay for your purchases securely and easily online. We accept all major credit cards through PayPal — you don't need a PayPal account and can also pay by card, Apple Pay or Google Pay. Payments are handled securely on encrypted pages.

Please contact us before placing your order if you intend to order several masks to try at home and return those you do not wish to keep. We're always happy to help you choose and, in most cases, can help narrow your selection down to one or two masks before ordering.

Customers are responsible for the cost of returning unwanted items to us.

Delivery times are estimates and cannot be guaranteed. We only use Tracked (photo will be taken upon delivery) or Signed For (signature required) in the UK so if you have received a card from an attempted delivery, you should contact the number on the card as soon as possible and arrange re-delivery. Once your order has been dispatched, delivery is handled by the carrier. We provide tracking details so you can monitor your parcel and ensure you are available to receive it. We recommend using an address where someone will be available, such as a work address where appropriate.

***Please make sure the address you supply is correct as our refund guarantee does not apply if incorrect or incomplete delivery information is submitted by you & is verified by Paypal.***

Please note: Deliveries to the Channel Islands require additional customs processing and may be dispatched one working day later than our usual dispatch times.

Packaging - All our masks are very well packaged to ensure safe delivery to you and we are constantly evolving this process to give your orders the most protection we can.

We like our masks to have an impact on you - but not the environment, so where possible we try to use recycled boxes and other packing materials during the packaging process to cut down on our carbon footprint.

You should receive an email from us when your mask has been shipped. If you are in any doubt please contact us and we will be happy to check on the status of your order.

NOTE - Do not try on a masquerade mask while wearing makeup or perfumed face products (including foundation, lipstick, tinted moisturiser, blusher or mascara). Returned masks showing traces of these products may have their refund refused or reduced where permitted by law.

If delivery is attempted and the item is made available for collection but not accepted, any resulting return or cancellation may be subject to outbound postage and packaging deductions.

All our masks are tagged. Please do not remove the tag unless you intend to keep the mask. Masks returned without their original tag attached cannot be accepted for refund where this has affected their condition or value.

Original postage and packaging costs are not refunded on non-faulty partial returns or orders placed for selection purposes.

Simply Masquerade 
16 Stanthorne Ave 
Crewe
Cheshire 
CW2 8NH 
United Kingdom

 Please retain proof of posting.

For more information on your right to withdraw from your purchase, visit the Department of Trade and Industry's web site at: https://www.legislation.gov.uk/uksi/2013/3134/contents

Your statutory rights are not affected.