CUSTOMER SERVICE

We only use Royal Mails Regular, Tracked 24 OR Saturday Special Delivery service as this has proved the best.

Royal Mail Regular Service is £4.95

Tracked 24 is £8.95

Special Saturday Delivery (Delivered on the Saturday) is £14.95

FREE Delivery if you spend over £100

Regular Service takes 2-4 working days approx

Tracked 24 takes 1-2 working days

Special Saturday Delivery will be posted on Friday morning (Not before) for delivery on Saturday.

Masks will be posted out the same day if ordered by 11am, after this time they will be posted the next working day.

We are an on-line store only. All items are shipped from our store and therefore collection in person is not possible.

We understand there will be times where you may wish to return an item; we understand if it does not fit, is unsuitable for you or just isn't the shade of colour you expected. Our 14 day money back returns policy ensures that if for any reason you are unhappy with your purchase you can return the item back to us in its original condition (tags intact etc) for a refund or exchange - You then have another 14 days to return the goods from this date to qualify.

Do not try on the mask wearing any makeup or perfumed face products (This includes all foundation, lipstick, tinted moisturiser, blusher, mascara etc) - Your rights to return + have a refund are lost if the masks are shown to have traces of any of these products on them.

All our masks are tagged. Do not remove the tags unless you wish to purchase the mask....No refund will be given if removed.

Please contact us if you would like to do this (if you can, head up your email "Returns" and include your name, items to be returned and your date of purchase if possible) and we will be only to happy to help

We will not accept unauthorized returns & any faulty items cannot be returned if they have been tampered with in anyway.

If you have not received a refund for an item you have returned, then it may have been delayed or lost in transit. Please check the tracking of the returned item or contact us with your tracking number and we can investigate.

Once the goods are recieved back we will then issue you a refund within 14 days (return postage costs are not included).

After an order leaves us your package could be delayed by delivery issues like severe weather, an incomplete delivery address, regional service delays or strikes at the Royal Mail so please wait a little while.

Yes, if you have a different delivery address then add it at checkout - Likewise if you email us straight away we can change it for you - When the parcel is dispatched we cannot change the address.

Yes, all masks come with ribbons attached (other than hand held of course)

To wear your masquerade mask with ties, simply place it over your face and check that the eye holes are comfortably aligned. Then, take the ribbons or straps and tie them firmly at the back of your head in a bow or knot to keep your mask secure all night long.

Yes, most masks are unisex unless stated. Its all a question of what you like.

Yes -All items which you are able to add to your cart are in stock and available for purchase.

Yes, you can definitely wear a masquerade mask with makeup. In fact, makeup can enhance your overall look by adding drama or elegance to your eyes and lips. Just make sure your makeup is smudge-proof, especially around the eye area, so it stays in place while wearing your masquerade mask.

Yes, masquerade masks are reusable - as long as you take care of them. Store your mask somewhere dry and safe and avoid bending or crushing it.

High-quality masks, like ours, are made to last and can be worn again for your future events, parties or masquerade balls.

The colour of your masquerade mask can say a lot about your mood, personality or the impression you want to give.

Here’s a quick guide to popular colours and their meanings:

• Black – Mystery. Elegance. Power

• Gold – Luxury. Wealth Success

• Silver – Glamour. Innovation. Modern Style

• Red – Passion. Confidence. Energy

• White – Purity. Simplicity. Truth

• Blue – Calmness. Trust. Loyalty

• Purple – Royalty. Creativity. Mystery

• Pink – Romance. Charm. Playfulness

• Green – Growth. Luck. Vitality

If there are no strict masquerade rules go with the mask colour that feels right for you and fits your outfit or occasion the best.

To keep your masquerade mask looking its best, always handle it with clean hands and store it somewhere dry and away from direct sunlight.

Avoid getting it wet or using harsh cleaners - just a gentle dust with a soft cloth is enough.If your mask has feathers or delicate details, keep it in a box or tissue paper to protect it from damage.

With a little care, your mask will stay beautiful and ready for your next event.

Our luxury and paper mâché masks are handcrafted with care, so it’s important to treat them gently. Always store your mask in a dry, cool place ideally in a box or wrapped in acid-free tissue paper. Avoid moisture, as paper mâché can be sensitive to damp environments.

Never press too hard or bend the mask and use a soft, dry cloth to lightly dust the surface. For masks with feathers, crystals or intricate decoration, try to store flat and away from anything that might crush or snag the details.

With the right care, your mask will stay stunning for years to come.

A masquerade ball is an elegant themed event where guests wear masks to conceal their identity - adding an air of mystery, glamour and fun. Traditionally formal these events often include dancing, music and opulent attire all centred around the allure of the mask.

If you're wondering “what is a masquerade ball exactly?” - Well it’s essentially a stylish party with roots in Venetian history, where both men and women wear ornate masks and dress up in their finest evening wear.

So in today’s world it’s your chance to dress up, feel mysterious, and experience a little theatrical magic.

Masquerade Balls have made a big comeback & at Simply Masquerade we’ve noticed a growing love for:

• Weddings and gothic themed receptions

• Charity balls, black tie events and corporate galas

• New Year’s Eve parties, Halloween and prom nights

• Themed mask parties (e.g. Phantom of the Opera, Eyes Wide Shut, Bridgerton-style)

👠 For Women:

• Floor-length gowns or elegant cocktail dresses

• Rich fabrics like satin, lace, velvet or sequins

• Statement jewellery or gloves for added drama

• A masquerade mask that matches or contrasts your outfit - choose from styles like half face mask, feathered, lace or crystal designs

🤵 For Men:

• A black-tie suit or tailored tuxedo

• Optional cloak or waistcoat for a more theatrical look

• Classic Bauta or Volto mask, or a sleek half-face design

Top Tip: Your mask should feel comfortable, be easy to see through and suit your face shape. Our guide on how to choose the perfect mask can help!