Payment | Terms | Privacy Policy

Payment

You can shop and pay for your purchases securely and easily online. We accept all major credit cards through our secure payment processing partners Paypal & Google Checkout which is 100% secure & is handled on encrypted pages for added security.

paypal

google checkout

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Delivery

If we receive your order by 11am it is usually dispatched that same day by Royal Mail Recorded delivery (Monday to Friday) and many of our customers inform us that they have received their order the next morning. However, for an idea of when you can expect to receive your mask & how much please see our chart below.

UK	Free / 1-5 days*
Europe (EU)	£8.95 per order / 3-7 days*
Rest Of World	£10.95 per order / 5-12 days*

* We cannot be held accountable for the delivery times

We also do UK Special Delivery for £6.95 (Monday to Friday) or £9.95 (Sat) if ordered before 11.00am.

We only use Royal Mail so if you have received a card from an attempted delivery, you should contact the number on the card as soon as possible and arrange re-delivery. We accept no liability if delivery is not made due to the recipient not being available or being delivered to the wrong address. We therefore recommend sending your order to a work address if appropriate....Please make sure the address you supply is correct as no refund will be given for incorrect addresses.

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Packaging

All our masks are very well packaged to ensure safe delivery to you and we are constantly evolving this process to give your orders the most protection we can.

We like our masks to have an impact on you - but not the environment, so where possible we try to use recycled boxes and other packing materials during the packaging process to cut down on our carbon footprint.

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Confirmation

You should receive an email from us when your mask has been shipped. If you are in any doubt please contact us and we will be happy to check on the status of your order.

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Returns

NO QUIBBLE GUARANTEE - If for any reason you would like to return a mask purchased from us, you can post it back to us in its original condition within 7 days from the date you received it, we will then issue you a refund for the item minus the P+P costs that have been incured. Please contact us if you would like to do this and we will be only to happy to help.

All returns/exchanges must be agreed in advance so please contact us prior to returning any goods & head up your email "Returns" and include your name, items to be returned, date of purchase and reason for return.

We will not accept unauthorized returns & any faulty items cannot be returned if they have been tampered with in anyway.

We do not refund customers who have ordered two or more masks knowing that they will be returning one or more of them. Customers must please contact and arrange something with us before ordering otherwise the order will be cancelled.

It is the responsibility of the buyer to ensure all returned goods are sent within 7 working days of receipt at your expence, by Recorded Delivery & are returned in their new, unworn condition & in their original packaging with the tags intact to:

Simply Masquerade
16 Stanthorne Ave
Crewe
Cheshire
CW2 8NH
United Kingdom

Consumer Protection (Distance Selling) Regulations 2000 - For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's Web site at: http://www.dti.gov.uk/CACP/ca/advice/homeshopping/homeshop.htm.

Your statutory rights are not affected.

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Cancelled Orders

Please get in touch as soon as possible after you placed the order to ensure it does not get posted out to you.

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We regard our customers' privacy as one of our most important values. You do not have to create an account or register on this site with any personal details to be able to place an order. We do not keep any of your personal details on our site what so ever nor pass on any of your details. We believe our privacy policy should give you confidence whenever you use our services - 24 hours a day, 7 days a week, 365 days of the year.

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If you are unsure at any time, please contact us - we are always happy to help.

*Images & descriptions are provided as accurate as possible. The manufacturers do reserve the right to change the design & colours of items when required.*